Brother printers are popularly known for their various features like their reliability, user-friendly, space-saving, and compatibility to work with many devices. Some of the Brother printers not only allow you to print, but also provides you various options for photocopy, scan, or fax your documents. But there are some problems that you may encounter while scanning your documents.
Usually, when you upgrade your Windows 7 or 8 system to Windows 10, then there is a possibility to find issues like your Brother printer prints but won’t scan properly. In such a case, it is very important to know the exact reason behind this problem and the proper troubleshooting method to fix it. You can either take help from well-trained certified technicians or apply various technical methods to fix your problem. Here, in this article, we have mentioned some proper methods that you can try to fix issues like Brother printer won’t print or scan properly.
How do I Resolve Brother Printer Won’t Scan Windows 10 Issue?
If your scanner is not working after upgrading your Windows to Windows 10 OS, then check if the problem is due to the incorrect network settings of the scanner driver. As, this is a common reason in Windows 10, especially in the latest version of Windows 10. If your scanner is not working in Windows 10, don’t panic as you’re not the only one. Many Windows 10 users have reported such types of problems with their scanners. You can apply any one of the following solutions to fix your problem:
Method 1: Check The Printer Machine Is Powered ON
Every time when you turn on your Brother Printer, you will get a blank LCD display, which means the device is either off or in sleep mode. What you can do with your Brother printer check the connection and press a button on the printer to ensure whether it is wake up from sleep mode.
Method 2: Check The Connection
It is very important to configure that whether your Brother printer is using the network scanning tool via a peer-to-peer network environment. If there is any problem with the communication between both of the devices, then you might face problems while scanning your documents with Brother printer. Therefore, you should check the connection at the earliest and fix the issue, if found.
Method 3: Ensure That the Printer Is Printing
Whenever you face scanning issues, like Brother printer won’t scan to computer, it is important to check whether the printing option is working properly or not. For this:
Click on the “Start” button and select the “Control Panel” from the list of applications.
Tap “Hardware and Sound” and then click on “Devices and Printers”
Right-click on your Brother Printer and then select Properties from the context menu.
Click “Print Test Page” to ensure that the printer is printing properly or not
Method 4: Check the IP address of your Brother printer
To do this, you need to print a network configuration list, which basically prints a report of all current network configurations. All you have to do is follow the below-given steps to print the network configuration list including the network print server settings:
Press the Menu button on your Brother Printer.
Then, go through Print Reports > Network Config and press OK.
Click either Black (Mono) Start or Color Start or Start.
At last, press the Stop/Exit button.
If the IP address appeared on the network configuration list is 0.0.0.0, then wait for a minute and try again.
If none of the above methods have helped you, it is advised to check your firewall settings as there might be chances that the security application installed in your system might be blocking your scanner’s communication. If it’s turned on, immediately turn it off and try scanning the document again. You can also uninstall the scanner driver of your Brother Printer, reboot the computer, and reinstall the scanner driver by downloading it from the official website, i.e., www.brother-usa.com. After completing the installation process, scan a sample document by pressing the scan button on your device.
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Glen B Hunt is a self-professed Brother printer support expert; he has been making people aware of the brother printer in error state. His passion is to write about brother printers. He writes for Brother printers products